I called in spoke to a representative who was very rude and didn't push out enough effort to help me as a costomer, she didn't ask for much information to see the issue i was having all she asked for was my name during the conversation a arguement developed when she tried to talk over me and wasn't listen to what i was enquiring about, i asked for a supervisor when i realised the discussion wasn't getting anywhere she hiss her teeth and ask me to hold, i hold the line she returned and said there's no supervisor available so she will have to take my information and have her supervisor give me a call back, i ask her what his her name she said "alisa hall" i asked what is the name of the supervisor that will provide the call back she state she is not able to provide that information i told her i don't need a call back as i wanted to know why a particular app was eating almost 900 of my mb, she still didn't ask for my phone number to look how i have been affected based on my situation i enquire if she was a supervisor or a floor support in which she paused and brand the call then hang up ... I called back spoke to an agent who assist in trying to resolve my issue still was satisfied ask for a supervisor "shereen" who assist in resolving the issue and giving a clear explanation enquire about the first agent that i spoke to, she wasn't seeing that in the system. Which means she gave me a wrong name
Now this is not how a customer is supposed to be treated and under the circumstances i will advised all my contacts of the situation and encourage them to switch to lime cheaper rates, cheaper bytes and cheaper calls.
- Jamaica
- Kingston
- Mobile Phone Shops
- Digicel Jamaica
Digicel Jamaica - Kingston
Digicel Jamaica
1.0
1 Review
Digicel Jamaica10 Grenada Wy, Kingston 5Customer Care from Digicel mobile (local) 100https://www.jamaicaindex.com/img/site/default-business2.jpg
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Company name
Digicel JamaicaLocation
10 Grenada Wy, Kingston 5, Kingston, Jamaica
Contact number
Customer Care from Digicel mobile (local) 100
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Company description
Digicel Jamaica is located in Kingston, Jamaica. Company is working in Mobile Phone Shops, Mobile Phones, Phone Accessories business activities. Visit company's website for more information : https://www.digicelgroup.com/jm/. If you have any questions, please send an email
Reviews
1.0
Digicel Jamaica10 Grenada Wy, Kingston 5Customer Care from Digicel mobile (local) 100https://www.jamaicaindex.com/img/site/default-business2.jpg
1
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C2024-04-13