Reviews of Hummingbird Car Rentals - Portmore

Here you will find reviews about Hummingbird Car Rentals. All reviews are checked and confirmed by our administrator, so these reviews you can trust.
2 Reviews
3.0
 
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5.0
Excellent Service
I just wanted to say thank to you and your Company for your excellent service once again , I have been used your Company for the last 10 Years on several occasions and your Company and customer service always make everything so easy. Your excellence of customer service is awesome The car delivery always on time they are very polite and helpfully. I would recommend anyone to use your company which I did, They too find it was outstanding and it also would recommend anyone. . I will Continually using your company and recommend anyone. I will continue using this company without any hesitation. Thank you again for the outstanding Excellency and customer service. and will have no hesitation in using you again .
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1.0
never again
we booked a car about three weeks before our arrival to Jamaica, a rep called us the day before our arrival to tell us our vehicle was confirmed we reserved a SUV vehicle. On arrival to Kingston a different vehicle was waiting on us , this was our first trip to Jamaica and had no reason to not believe things were in order . We opted to get a rental vehicle as we were driving to Montego Bay on arrival.. this is our way of experiencing all the islands we visit. The car was much smaller than we required it was filthy on the inside it smelled bad we emptied 3 cans off air freshener and it still smelled. would it not have been courteous to tell us the day before we arrived when they called to say our original booking was unavailable, this stinky car was forced on us as we did not wish to delay our long drive any further . on the return off the car the rep was very unfriendly and almost accusing us off the dents and scratches that existed prior to us renting it , it was raining due to the hurricane atmosphere also , the rep said we were to wash the car , this would of been impossible to keep car clean as it was raining even as we returned said car , but the manner of the person was disgusting even as we tried to explain. BTW they are in the same place and knew its raining . If you are new to a place it is very stressful to go through these inconveniences especially if you are getting ready to maneuver through new terrain and distances.. its not worth the stress .. lesson learnt , stay away from Hummingbird car rentals
PUBLIC USER
The primary renter, whose name is on the contract was communicated with prior to rental and was informed that SUV is unavailable due mechanical issues. He was offered an alternative which is our Premium Size Car that he accepted. He was issued a refund of 45usd for difference in rental to which he declined and chose to extend rental for an additional 3days due impending weather that delayed his travel. Primary renter was followed up with to which he stated that he was satified with rental and everything was okay. A follow up questionaire was also sent to primary renter at the end of the rental contract,when referred to, did not outline you above accusation. Copy of this has been emailed and all rental documents including pictures of the car at start and end of rental is attached. Please make reference to such.
PUBLIC USER
Is this company serious or is this how customer service is in Jamaica? Somebody leave a bad review and you call it an accusation? I've seen similar replies from another car rental company. If youguys say customers are your number one priority, How can you respond to a complaint without even or empathise with your renter? This person was obviously there with the primary renter (as you call it) and for him/her the experience was not good. There's 2 sides to every story so but you seem not to want to even talk about some of what the renter is complaining about like how she was treated rude by an employee. Even if the "primary renter" did not "outline you above accusation" in your follow up questionnaire it does not mean you should dismiss how this person feels (he/she was obviously with the primary renter) AND even if you feel all of what they're saying is not correct you could at least say I'm sorry if this was not a great experience or maybe there were things we missed..." Not answer like you are above reproach... I always check everywhere for reviews these days not just the perfect ones If this is how you or other rental companies in Jamaica deal with customers then I would not rent or recommend my friends to your company.
LISTING OWNER
Leslie,
I am one of the managers from Humming Bird Car rental's main office. Yes, you are right. The response by our rental partner representative does not reflect our company's culture of putting the customer first. Also, we prefer to work out issues with customers than to have online verbal combat. I believe the main point the rep was making is that the reviewer was not the primary renter and therefore was not privy to all the communications. Nevertheless, we no longer do business through this rental partner's location
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