Yateman International Administrative Outsourcing - Portmore, Jamaica

Our Administrative Assistants provide support to entrepreneurs, business executives, managers and other employees by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive.

At Yateman International, we employ master multi-taskers who are professional, polite, attentive and accurate. They are comfortable working with various kinds of office equipment and new technology. They are alert, prepared and excellent at both verbal and written communication.

We perform a variety of administrative duties which include, but not limited to:

Managing emails
Scheduling appointments and managing calendars
Making travel arrangements
Arranging meeting and taking minutes
Preparing business reports, correspondence, drafts and memos
Being a point of contact for a range of staff and external stakeholders
Preparing various documents for meetings and business trips
Maintaining office supply inventories
Resolving administrative problems and inquiries
Coordinating and maintaining records for staff, telephones, parking and petty cash
Book-keeping

Our Customer Service Representatives communicate clearly with neutral English accents to provide product/business information and resolve emerging problems that clients made encounter, among other responsibilities.

At Yateman International, our goal is to provide outstanding and exceptional customer service to all our clients. As such, we ensure that our agents are patient, attentive and knowledgeable about all products and services that we represent.

We specialize in:

Inbound customer support via phone, email, social media, online chat, answering product and service questions; Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution.
Research leads and input data in various CRMs to maintain information for future reference.
Telephone answering services to provide information or direct customer calls
Telemarketing/Appointment Setting/Cold calling to attract potential customers
Voiceovers and recordings.
Meet personal/team sales targets and call handling quotas.
Generate sales leads.
Assist with placement of orders, refunds, or exchanges; place or cancel orders and handle customer accounts.
Compile reports on overall customer satisfaction.
Handle changes in company policies or renewals.

Our Marketing Assistants are trained to support the work of marketing managers and executives on projects that are directed at maximizing company profits, developing sales strategies and creating and directing original content for our clients.

Along with being equipped to provide administrative support to marketing and sales teams, our marketing assistants are skilled at both written and verbal communication, detailed, creative, organized and able to work under pressure to strict deadlines.

Our marketing services include:

Social media management; SEO
Content Creation, proofreading and editing
Creation of business plans
Editorial calendar development and management
Audio and video editing
Writing press releases and newsletters
Creating marketing materials such as case studies and powerpoint presentations
Event coordination and management
Organizing and conducting market research
Adobe/PDF Manipulation
Mystery shopping