Flow Jamaica - Kingston

I think Flow name shud be changed to Slow.

My modem is not working. I have to keep rebooting it every two hours.

I call Slow/Flow who say they will call me back but never do.

It is the worst internet provider in the world.
I need a refund because I am not getting the service I am paying for.

Shame on you slow flow.

2 weeks no Cable service. Promises after promises, non fulfilled. Got service, 60 % chanels not now working. One week gone...more promises...nothing. This is Customer care service ??? How can I speak to a human, not Customer Care who I can explain problem to ?? A/C ******** in name of Sabine Bolenius.

We enter into contract with these telecoms providers and pay for services they don't provide. From where I sit, that constitutes breach of contract. We ought to collectively sue them for non-performance. Food for thought?

I have been without service for a month now and I have been calling them and each time someone gets "assigned" they dont show up, the customer service is horrible........If you can avoid them DO IT.

Just a few words. FLow is a total waste of space. When i the government either get FLOW to step up or get rid. The customer service is non existant. I waited a total hours (an our each time) to be answered then get cut off. Credit is taken from my phone when i didn't make any calls after putting credit on. This also happen to friends. Internet is a joke i won't even bother addressing. Come on OUR do your regulating.

After over 7 years of doing business, I had to ask for a disconnection because I have been requesting that the team come and out the same modem I got when I moved to my current address. This did not happen even one year later. So I had to request disconnection as it makes no sense paying for service I was not getting. I have been waiting on the disconnection over 5 weeks now and still getting bills. I have reached out to the team several times and got several ticket numbers but still, the request was not executed. It seems FLOW is only interested in generating bills and a simple request for repair and/or disconnection of service takes forever. The issue still not fixed hence I would not recommend this company to anyone at all.

Adjustment of bill payment not correctly credited to account
After providing customer with requested information no action taken. Now next to impossible to get contact by phone or on the email help. Very non responsive ... customer service number impossible to reach, customer reps dont follow up even after provided with information requested. I have never seen so bad service...terrible.. If there was a negative star that would be my rating....thinking of moving all our accounts to the other provider

I have been having problem since end of agust reported it on 30th of agust untill current sept.26 still having same problem mom passed away sedt.14 unable to use whatsapp to contact family n friends overseas because no internet this is second time in a year same problem this is a disgrace

FLOW billed us for a service we haven't received and is seemingly refusing to remove the charges from our account. Every month, they disconnect our service for an overdue balance, even though our telephone/internet charges are paid in full. Each time, the reps apologise for the inconvenience and promise that the issue will be escalated to be resolved and that someone will call back. No one ever calls and the charge remains on the account. This has been going on for FIVE months now. Moreover, it is difficult to get through to FLOW CS and we regularly get hung-up on. Talking to them on Live Chat, WhatsApp and social media does not make a difference! If it was possible to give this company a negative star rating, I would. To make matters worse, we can't switch to Digicel because they don't offer broadband service in our area. The government needs to free up Caricel or give us another alternative because SLOW FLOW is NOT IT!

My internet went out on August 5 today is August 8 and still no service I have been calling for days no answer it is a Shame you pay your bill and can't get customer service I clicked on one star but it's really 0 star

I requested new service, internet, on July 22nd and to date I am still waiting. The service is atrocious. I have had to follow up 4 times. The girl handling my account is rude and unprofessional. I have been told they still have to come and do another survey and checks to ensure they can install service even though there is already existing service on the property with them. All that needs to be done is an upgrade/new box and installation in the apartment. Simple! I have now contacted Digicel due to the lack of professionalism and the fact they don't seem to care about my business.

It use to be that I didn't have any problems with flow until I was charged twist for an account that I paid for and close! That have persons in training working and doing upgrades messing up people's accounts my old account was duplicated so they charged me twist all evidence is there I called over and over from January until now and still nothing they text me everyday to pay this account to avoid disconnection each time I called I keep getting the run around from these people and am tired of this company!

Whenever you call and get them which takes like 55 minutes there agents disconnect the call . They don’t answer to anyone on social media .I gave it a rate because I wanted to submit my review

They kept deducting from my balance for Text Messages and promo they are sending even though I opt out of getting them. Depleting the credit on my account. Went directly to the branch office in LOJ Spanish Town and kept telling me garbage. The cycle just continues. They are the biggest scammers.

Flow a company of scammers which just tAkes peoples money and dont give them any service

How do I apply for Internet and cable service at a location in Kingston

We have no cell service three days now in lumsden st ann

What is the new TOLL FREE number to FLOW from the USA?