Student, Pursuing my BSC in Tourism, Hospitality and Entertainment Management

❏ Greeted guests with warm and courteous approach
❏ Removed used guests amenities and trash, replace guests amenities and supplies.
❏ Cleaned rooms to company standard using various equipment, cleaning supplies and tools.
❏ Operated communication device such as telephones.
❏ Courteously and promptly responded to guests requests.
❏ Assisted other employees as needed and directed.

❏ Greeted all customers with warm and courteous approach.
❏ Took food and beverage orders and cleaned work stations.
❏ Experience in cash handling, and credit card transactions.
❏ Trained new employees in cashiering, cash handling and guest services.
❏ Operated communication systems such as telephones by answering and transferring calls.
❏ Explained how various menu items are prepared, describing ingredients and cooking methods.
❏ Introduced all promotions to customers.
❏ Resolved customer complaints to ensure satisfaction.
❏ Assisted customers concerning product knowledge

❏ Cleaned guest’s rooms that comply with’ company standards.
❏ Efficiently and effectively cleaned and inspected rooms in a timely manner.
❏ Inspected rooms for safety hazard and for the operating condition of equipment and reported to maintenance.
❏ Stocked guests rooms with supplies as needed.
❏ Organized cleaning carts and back room supplies.
❏ Trained new employees on proper room cleanliness.
❏ Administered making beds, changing linens, and distributing clean towels

❏ Greeted customers in a professional and courteous manner.
❏ Handling monetary transactions.
❏ Took food and beverage orders, served tables, cleaned up workstations and guests eating areas.
❏ Ensured serving areas were maintained clean and stocked with the necessary supplies.
❏ Introduced promotions and up selling and cross selling to customers.
❏ Resolved customer complaints to ensure satisfaction.
❏ Assisted employees when needed.

❏ Filed documents as instructed.
❏ Assisted with sorting report cards.
❏ Arranged and sorted documents in best suited manner,
❏ Performed other given tasks by superiors excellently.