Job vacancy Hardware Technician

Kingston

OrganisationPost and Telecommunications DepartmentReferenceVAC-49389Contract TypeFull-TimeIndustriesInformation & Communication TechnologyLocationKingstonSalary & Benefits$2,190,302 € $2,945,712 per annumDate Posted27/04/2024Expiry Date15/05/2024The incumbent installs and maintains ICT equipment, including local and wide area network connections, and provides support for equipment linked to centralized host systems.

 

Job Purpose

Reporting to the Infrastructure and Information Systems Specialist, the incumbent performs a variety of tasks including, installation and maintaining of Information Communication Technology equipment with local area network and wide area network connections; provides installation and support of equipment connected to centralized host systems. 

 

Key Responsibilities

Management/Administrative: 

• Collaborates with supervisor in the development of Unit and Individual Work Plan. 
• Contributes to the development of the Branch’s Budget and Operational Plan. 
• Provides technical advice on the ICT activities of the Corporation/Department to supervisor.
• Represents the Department at meetings, forums and conferences. 

Technical/Professional: 

• Installs, assembles, configures and maintains a variety of computer equipment and peripherals such as printers, scanners and related hardware including computer terminals, network infrastructure, monitors, modems, personal computers and data communications equipment; 
• Determines source and nature of computer malfunction using diagnostic and application software; 
• Adjusts, repairs, and replaces malfunctioning equipment; 
• Performs additional functions incidental to computer support activities; 
• Maintains an up-to-date knowledge of repair practices, policies and technical specifications of microcomputer hardware; 
• Interacts with Division/Unit heads in the development of new applications and in the efficient provision of services; 
• Consults and collaborates with supervisor on systems and application issues; makes recommendations and helps employ solutions for streamlining operations of the Corporation/Department; 
• Provides direct ongoing hardware and software support to Corporations’/Departments’ staff on general computing issues including upgrades and troubleshooting issues; 
• Performs post-resolution follow-ups to help desk requests; 
• Assists in the performance of computer networking troubleshoots and helps control operations in the computer learning lab; 
• Assists members of Staff with computer related problems; 
• Assists with analysing and defining data requirement and specification; 
• Prepares periodic reports on daily activities; 
• Ensures that users are aware of standard network practices and computer etiquette; 
• Performs any other related duties assigned by the Systems Administrator. 

 

Required Knowledge, Skills, and Competencies

Core 

• Integrity 
• Good written and oral communication skills 
• Good customer and quality focus 
• Takes initiative 
• Good problem solving and decision making 
• Teamwork and co-operation 
• Adaptability 
• Good interpersonal skills 
• Goal/result oriented 
• Compliance 

Functional 

• Use of Technology 
• Managing External Relationships 
• Methodical 
• People Management 
• Planning and Organizing 
• Financial and Business Acumen 
• Analytical Thinking 
• Strategic Vision 
• Managing the Client Interface 
• Leadership 
• Change Management 
• Technical Skills 

Knowledge/Experience in: 

• Networking, computer repair and troubleshooting. 
• Hands-on hardware troubleshooting. 
• Operating tools, components and peripheral accessories. 
• Reading and understanding technical manuals, procedural documentation, and original equipment manufacturer guides. 
• Conducting research into PC issues and products as required. 

 

Minimum Required Qualification and Experience

• Bachelor of Science Degree in Computer Studies, Information Technology or equivalent from an accredited tertiary institution. 
• Two (2) years’ experience in application development. 

OR 

• Diploma in Computer Studies or equivalent from an accredited tertiary institution plus three (3) years’ experience in related area. 

 

Special Conditions Associated with the Job

• Effects of ergonomics 
• Working conditions are normal for an office environment. 
• May be required to work beyond regular working hours. 

 

 

 

 

 

Please note that only shortlisted applicants will be contacted.

28 Jul, 2024 (76 days left)