About the product
Our ability to answer customer calls quickly, with a minimum hold time, answering customer's questions accurately and knowing your company products and services is our passion, partnering with Virtual Office Jamaica inbound contact services is a step in the right direction that can improve care and produce more revenue.
INBOUND CONTACT CENTER FEATURES
Agent Scripting
Technical Support Services
Seminar Reservation
Direct Responses
Priority Call Routing
Call Queuing
Web Access to all messages
Survey
Scalable agent service
Any other events / services that requires calls to be answered
Sales Processing
Business to Business Sales
Appointment scheduling
Help Desk support
Emergency response service
Providing General Information
Call Patching
Dealer locator services
Per Call / Per Hour billing
IT Support Services
How Will my Inbound Calls Be Billed?
There are two types of billing available, PER CALL & PER HOUR BILLING , per call billing is used for high volume based calls in which multiple agents are required to provide basic information such as pricing and location of an event, where minimal training is required.
INBOUND CONTACT CENTER FEATURES
Agent Scripting
Technical Support Services
Seminar Reservation
Direct Responses
Priority Call Routing
Call Queuing
Web Access to all messages
Survey
Scalable agent service
Any other events / services that requires calls to be answered
Sales Processing
Business to Business Sales
Appointment scheduling
Help Desk support
Emergency response service
Providing General Information
Call Patching
Dealer locator services
Per Call / Per Hour billing
IT Support Services
How Will my Inbound Calls Be Billed?
There are two types of billing available, PER CALL & PER HOUR BILLING , per call billing is used for high volume based calls in which multiple agents are required to provide basic information such as pricing and location of an event, where minimal training is required.
Contact with supplier
Company