Reviews of Scotiabank-The Bank of Nova Scotia- Scotia Online Banking Jamaica - Kingston

I am rather disgruntled at the bad attitude that was provided to me by a representative at the Montego branch in Jamaica. The rep with that nasty attitude is one by the name of Ava Watson. She is in her mask and you could feel and see the attitude she gave to the rep who asked her about my situation. My spouse lives overseas and completed paying for his car loan. He emailed three reps at that branch base on the fact that there was where he took the loan. He explained the situation and asked if his spouse could collect on his behalf as he would not be able to do so. He received an email from the Montego branch email stating the car title was now at the branch and his spouse and the name was stated could collect it. No where in it did they state about a authorisation letter. Communication is key. I waited long just for attitude. If she could have just kindly stated to the rep that went to her for assistance for me without the attitude I wouldn't be writing this review even though they didn't cleanly stated. You don't deal with people who do business with the bank everyday. I myself currently have a car loan at the same branch. They need to know that full time Jamaica's require proper service

lodged a scotia cheque to my account which would take 2 to 3 business day to clear however day four and 3 telephone calls later and the cheque is still not cleared and no explanation given.

If you send a MONEYGRAM to a Scotiabank Visa card . I am warning you as I wasn’t warned , they are going to take more than 500% of what MONEYGRAM would cost if you send it to pick up at a MONEYGRAM agent. Can’t say I didn’t warn you. You won’t get back that. Very dissatisfied and disappointed with Scotiabank. Milton I would given this O star but not allowed so I had to give 1 which should be a negative by the way.

I am employed full time and has an account with scotiabank Fairview, but went in Scotiabank Falmouth to open another account. This was my second visit as I got tired of waiting on the first and had to leave. After waiting for approximately one and a half hours, I was finally attended to by a customer care rep, ( the yong lady with the braided hair). She asked me the purpose of the second account and I told her it was for a small business I was looking to start. Rep did not advise me that I was looking to open the wrong account or educate me on the benefits. She said " you can't open an account for business on a personal account, without even asking the nature of the business. What if it was a buy and sell, or I was a higgler. I said, but you guys would be asking me for documents I do not have access to. She said yes. I said, but I could get my employer to give me a job letter and she told me how she is going to put a note on my account to have the bank looking out for me, as if I was a common criminal. And that was it. Three hours of my time wasted. That is not the relationship I have of scotia and I am very hurt and disappointed.