Sugar & Spice Ltd Head Office - Kingston

Products are generally good, hands down. But customer service is the worst there is. Called to order a cake and the lady was so abrupt and grouchy. I would never do that again.

Good day
In this economy, a good business depends solely on good customer relationship and when you have a poor staff then it reflects very poorly on your administration.
Now, I went to the Sugar and Spice on Red Hills road to purchase lunch for myself and co-workers, and to order and pay for a birthday cake. the cashier was very disrespectful to me as a customer, and I held my composer in not responding to her fastiness and me getting rowdy and rude my self. I simple said to her that I would like to make a payment on a cake but I wish not to run my card twice, she in turn is going to say to me who is a buying customer that "Me never tell you to run your card two times lady", I found her answer to very impudent and I think your staff a lot more "Customer Service" training. I was very disturb because I didn't what I wanted and the fact that they can be talking and gallivanting so loudly and in front of customers, is beyond me. I think they need to understand that despite any situation, a customer always comes first.

I waited over 30 minutes for someone to take my order for a cake so unbelievable and I was the only one at the desk. I believe I was treated unfairly because I am a member of the health care profession. The supervisor was of no help. So sorry I had stopped at this place but never again

Do you guys do character cakes for birthday? What is the cost if you do?

Do you sells character frozen birthday cake

Can I make an order over the phone? Do you do oreo chocolate cake and what's the cost?