Western Union - Kingston

I've been trying to change a western union money order from February and to no avail why can't I change it and why western union not accepting to change it and it was purchased from there company

Are you not allowed to send money in any parish, once you provide truthful answers and a valid id?

Good day I can't receive money through western union an I haven't use it over a year r more am blocked from collecting money is it possible my information is being use by someone else plz I need help to unblock my name

I would like to know when you sign up with western union to send money straight to your bank account, is it a case when the sender send the money it automatically went straight to the receiver bank account?