Job vacancy Logistics Customer Service Agent

JM, St. Ann

• This is an exceptional growth and development opportunity for Customer Centric individuals. We are seeking talented Customer Service Representatives to assist the company’s leadership team in the delivery of exceptional customer experiences on behalf of our clients.

Responsibilities

• Respond to customer inquiries (via telephone, email, social media and other mediums according to assigned team requirements)
• Provide exceptional service to customers during each interaction
• Address customer concerns and inquiries
• Provide services to customers as required by company standard operating procedures
• Provide solutions to customers that addresses their needs
• Adhere to all company guidelines regarding the delivery of service to customers
• Escalate problematic customer issues to management according to standard operating procedures
• Properly document each customer interaction according to company standard operating procedures
• Maintain an excellent on-time attendance record (schedule adherence)
• Adhere to company quality assurance guidelines and standard operating procedures
• Act with the highest levels of integrity and professionalism in each customer interaction

SPECIAL CONDITIONS

• Must be able to work ANY Full-Time Shift including weekends and holidays
• Must be able to submit to a Criminal Background Check and Drug Screen
• Must have a bank account with an established Commercial Bank

Skills
Excellent customer service skills
Excellent written and verbal communication skills
Exhibit exceptional phone etiquette and professionalism
Must be able to demonstrate computer proficiency
Must be able to type a minimum of 25wpm or more
Must be able to work ANY Full-Time Shift including weekends and holidays

31 May, 2024 (13 days left)