Job vacancy Host/Hostess

JM, Kingston

• Is responsible for all aspects of guest care during stay in the lounge and is expected to show continual improvement of skills through training and practice. Is instrumental to achieve our goal in providing the highest professional standards in Hosting Service to our guests and thus exceeding the guest expectation. 

Responsibilities

• Well groomed, clean and pleasant.
• Reports to duty on time.
• Takes note of information on Bulletin Board.
• Maintains the cleanliness, tidiness of all areas of the lounge
• Ensures the buffet is well stocked, clean and tidy
• Tests and checks that equipment is functioning properly and records same on the temperature log
• Offers the guests food imputing orders into the LAVU system when applicable
• Serves beverages as required by guests
• Conducts end of day duties efficiently ensuring all areas are properly cleaned, sanitized and restocked for the next more
• Escorts guests to the gate as required
• Reports any problems to the Supervisor or in his/her absence to the DGM.
• Handles any other duties from time to time as requested by the duty MOD 

OBJECTIVES, RESPONSIBILITIES AND COMPETENCES 

• Abides strictly to the established operating procedures.
• Ensures the privacy of our guests and families as well as respects culture and sense of place.
• Acts promptly and professionally on guest needs.
• Maintains an excellent reputation in the eyes of the guests and the staff.
• Builds friendly relationship with colleagues in all areas
• Maintain the minimum Operating Standards 

KEY RELATIONSHIPS:

1. Internal: VIP Executives, Managers, Staff
2. External: Guests, Government Agencies, Tour Operators, Travel Agents, Hoteliers, Airline Staff

Skills
Excellent interpersonal skills with a friendly and outgoing demeanor
Strong communication and customer service skills, with the ability to interact effectively with guests from diverse backgrounds
Attention to detail and a proactive approach to guest satisfaction
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously
Flexibility to work varying shifts, including weekends, holidays, and evenings, as required

31 May, 2024 (14 days left)