Review Service is unreliable and slow

I went to purchase a stove on 30-Jan-2020 and paid for a same day installation. I was told it would be delivered the following Monday to Wednesday, IT WAS NOT, despite my numerous follow ups. I had to visit the branch (King Street branch) on Friday requesting a cancellation and a refund and the agent made a few arrangements so I could get it the following Saturday.

Upon delivery, the team only brought the stove, no hose or anything for the setup. So I reminded them that the set up and installation was paid for. I was told THEY DO NOT DO SET UP.

So, the appliance was not delivered until a weeks time and upon delivery no set up.

Contacted the agent the very Saturday (6-Feb-2020 and was told they would send a technician right a way, it is now 3 days and no one has contacted me.

I am most annoyed and is now concerned about doing future business with your store.

I am not pleased!