Courts Jamaica Limited Contact - Kingston

I've been a customer for 20yrs and have never been shown any appreciation but I am 1 day late with an installment and they call my mother to demand immediate payment then bailiffs show up at my gate to get said payment. I'm done!

Very unprofessional made a cash payment. Was called for delivery only to be told after several days of chks and excuses that it was broken by the driver. and that my money will be returned on the card. As soon as the furniture goes back to Kingston and they dont know how long it takes for my refund.scamming are in every sector of Jamaica.disgusting!

Took a cash loan from courts in 2019 ended up paying over %200 back already and still cant pay it off during covid i wanted to move to paying online only to be told i would get no reciept of payment Id just know its made to my account... So no record or papertrail this is extremely sketchy and has caused me to loose all trust in this company.

I bought a printer last week at courts in port Antonio. Went home, opened the printer set it up and went about installing the driver onto my computer. I use a macbook pro which is up to date. After many attempts and checking the canon website, there was no driver that was compatible with my laptop. I returned it to the courts store and I am being told that my money was wasted because I would not be able to return the item to get a printer that works with the laptop because the package has been opened already. The printer is of no use to me and I am unable to get back my money to buy another one. I need help. I have bought many things from courts and i have only now returned with a product that I am being told cannot be returned. NO REFUND, NO PRINTER!!!

First this company I dont know if they are greedy for money but they pressure customers for payments, if you pay a little less than amount they call and mail you all the time threatening you about coming for the goods especially in this pandemic where alot of people lost their jobs or working less hours they have no consideration for the stress that people are going through right now all they care about is money not the consumer this company make so much money and no feelings towards the people that's making this company one of Jamaica most shopped store

I ordered my refrigerator on a Thursday. They offered it for delivery on Saturday. Informed them I wouldnt be available.
They agreed to Monday. MONDAY CAME AND NO DELIVERY.
I called complaining and they then said Tuesday- TUESDAY CAME, NO DELIVERY and I'm told it WASNT EVEN SCHEDULED AT ALL. I waited one week for my appliance, That is Unacceptable.

I purchased a washing machine 7 months ago. The transmission is blown, it is leaking oil, and the legs are rusted and will soon cave in. The customer service section keeps insisting on repairing this junk in the hope that the warranty will expire and I will be stuck with it. This machine needs to be replaced not repaired.

I went to purchase a stove on 30-Jan-2020 and paid for a same day installation. I was told it would be delivered the following Monday to Wednesday, IT WAS NOT, despite my numerous follow ups. I had to visit the branch (King Street branch) on Friday requesting a cancellation and a refund and the agent made a few arrangements so I could get it the following Saturday.

Upon delivery, the team only brought the stove, no hose or anything for the setup. So I reminded them that the set up and installation was paid for. I was told THEY DO NOT DO SET UP.

So, the appliance was not delivered until a weeks time and upon delivery no set up.

Contacted the agent the very Saturday (6-Feb-2020 and was told they would send a technician right a way, it is now 3 days and no one has contacted me.

I am most annoyed and is now concerned about doing future business with your store.

I am not pleased!

Called to determine if a small item was in stock at any accessible location. Waited 30 minutes. First answer person seemed asleep.Disconnected the call before I finished my question .2nd attempt. Person ans. Put the phone down then disconnected. Next attempt. I went from 1st to 5th to 6th to 8th youth to 1st back to 8th.Get your online agents in order and motivated. Minus one!

I bought some items from Courts. They never called about my items so I finally called them and they told me not all my items were available so they would email me a substitution list. A week later I am still waiting for that Substitution List. Courts has my money and I still have no furniture, still waiting for this list. I keep calling the WhatsApp # no one answers. This is horrible service. NEVER AGAIN!!

My experience with this company is a pleasant one. The head board that I bought had several scratch marks. I reported it to the company to see how they would treat me (the customer). I was contacted several (many, many) times by the company to exchange the item. I told them that I would keep the head board and I no longer wanted an exchange. The company contacted me again several times after this about exchanging the item. Today, october 15, 2020 a gentleman turned up at my house still asking about the item for exchange. Again, I told him that I will keep the item. My experience with Courts is a pleasant one.

After being a courts customer for over seven years the service rendered was extremely poor. I purchased a HP Laptop and after two years I started having issues with the battery and the cd section. It was returned for repairs and after two weeks I received a call saying the repairs were completed. Upon arrival at the customer service area they were unable to turn the unit on to demonstrate that it was repaired. I told them that if I reached home and it was not working I would return it, however the person at the customer service quickly said yes I should if that was the case but she lied, no repairs was done. I immediately call the office and I was told to return it the following day. I went and spoke the manager on the ground floor at the oasis branch which was the worst mistake. His response was that courts does not cover battery after six months and that repairs was done to the cd section. What was the purpose of fixing the cd section if I am not able to keep the unit on to use it? It cost me over a $150,000 dollars for that laptop. I think at least they could have communicated to me from the first instance when it was returned. Instead they kept it for two weeks then deceived me by saying it was repaired.

Took over a week to get bed delivered. The salesman in store was casual and disrespectful to my husband. Put wrong address on order, and took three days to sort out! When I called to see about the delivery, the call center agent would put me on hold for 10-15 minutes and the call would drop (NOT ONCE did they call me back, I would have to call in and go through the whole thing again). The delivery driver at 6:30pm on Friday night still hasn’t been delivered and we called to hear cuss words through phone. Seriously they don’t care about our time. One week waiting for items paid over $100,000 The absolute worst. Go ANYWHERE ELSE!

Bought an home office chair last year three legs broke off in less than a month made a report which took almost two months for a response my chair wasn't replace because of some silly excuse about it being an home office chair and I was using it commercially even though I was using it at my shop in my office where I work lost my money and chair shopping with you is a waste of time and money

Purchased a washer which was no good. After reporting it I learnt same washers were removed from market a week after my purchase, as they were faulty, yet still they refuse to change mine after multiple reports from Sav to Kingston. I’m so disappointed as I had always been a satisfied customer all these yrs. Over a year later I am still waiting, still no response from over 30 reports made. The machine is just sitting in my washroom for show smh.

Why is your communication through WhatsApp so poor?

Good morning ,what is my balance on my washer

My fiance bought some stuff at courts and gave them to his brother. He lives abroad and has misplaced the receipt. The fridge is malfunctioning what can he do to get it fixed or a copy so his brother can return the fridge to be fixed?