Job vacancy Quality Assurance Officer (SOG/TS 5)

JM, Westmoreland

• Under the supervision of the Quality Assurance Supervisor, the incumbent will ensure that Nutrition Products Limited produces and distributes good quality and nutritious products.

Responsibilities
Key Outputs:

• Raw material tested and analyzed
• Formulae adhered to
• Production schedules met
• Products monitored for weight, texture, colour taste, eye appeal and temperature
• Processed products hygienically stored
• Sanitation of Plant monitored
• Spot checks conducted
• Quality assurance strategies assessed
• Satisfied customers
• Quality assurance audits conducted

Management/ Administrative Responsibilities:

• Participate in the development and monitoring of the Department’s budget, operational and work plans and programmes

Technical/Professional Responsibilities:

• Ensure that all raw materials are of the standard required to produce good quality and nutritious products by planning, executing, and overseeing inspection and testing of products to confirm quality conformance to specifications and quality deliverables
• Ensure that stipulated formulae are adhered to.
• Monitor all products and systems involved in processing for – weight, texture, colour, taste, eye appeal and temperature.
• Ensure that a standard procedure for packing, to maintain quality, is maintained.
• Ensure that processed goods are stored and dispatched under hygienic conditions in all plants.
• Ensure that quality standards are adhered to in all plants (Kingston, Petersfield, and Annotto Bay) through periodic site visits
• Monitor the sanitation of all plants to ensure that sanitary conditions exist in and around the plant.
• Conduct spot checks, on a regular basis, of delivery vehicles on route to schools to ensure that hygienic conditions are maintained
• Assist with developing a plan of action to improve product quality and increase variety.
• Monitor and address customer complaints or in-house problems with product quality
• Communicate with management and other team members when problems arise and recommend possible solutions to correct any mistakes during production
• Assess quality assurance strategies to determine best practices and improvements
• Perform internal quality assurance audits that are compliant with the Company’s policies and procedures
• Visit schools to obtain feedback on the preferences of the students as related to products distributed so as to assist in the production of the appropriate mix

Other Responsibilities:

• Other such duties and responsibilities as may be determined by the CEO and Quality Assurance Supervisor

LiaisonsInternal/External

• Quality Assurance Supervisor
• Plant Managers
• Principal/students – Schools

Performance Standards:Job is satisfactorily performed when key deliverables are produced within agreed timeframes to required standards:

• Raw material tested and analyzed in keeping with the Company’s standards and industry standards
• Formulae adhered to in keeping with established procedures/standards
• Production schedules are in compliance with regulatory requirements
• Products monitored for weight, texture, colour taste, eye appeal and temperature are completed within established timeline and are in compliant with the Company and industry standards
• Processed products hygienically stored in accordance with the Company and industry standards
• Sanitation of Plant monitored in keeping with established standards and timeframe
• Spot checks conducted in keeping with established guidelines
• Quality assurance strategies assessed in keeping with established guidelines
• Customers complaints are addressed in a timely manner
• Quality assurance audits conducted in accordance with established standards and timeframe

Authority:

• Conduct internal audits
• Tests raw materials
• Conduct spot checks

Working Conditions:

• Frequently travels to school and Plants in order to identify and address problems/complaints.
• May be required to work long hours
• May be required to stand for long periods of time

Skills
Excellent Customer and interpersonal skills
High level of integrity and confidentiality
Excellent oral and written communication skills
Excellent Problem-Solving Skills
Excellent planning and organizing skills
Sound strategic planning skills
Good listening Skills
Excellent knowledge of quality assurance terminology, methodologies and tools
Excellent knowledge of testing and best practices
Ability to work under pressure and meet deadlines
Sound decision making and judgment skills
Ability to think creatively
Ability to develop, review and maintain metrics of Quality Audits
Keen attention to details
Proficiency in the relevant computer applications

30 Apr, 2024