Job vacancy Professional Social Worker (P.S. 2)

JM, Manchester

• To conduct investigations into the circumstances of vulnerable/disadvantaged individuals /families and make recommendation for them to obtain support/welfare assistance through the family services unit or the Public Assistance Department of the Ministry.

Responsibilities
KEY OUTPUTS:

• Families of workers on the Overseas Employment Programmes who need support are visited, their situation investigated and welfare support provided for them where necessary.
• The above cases are monitored and their situation assessed and recorded on a regular basis.
• Regular reports on the cases being managed.
• Data base of caseload being managed.
• Potential beneficiaries of the Ministry’s public assistance programmes interviewed/investigated and benefits delivered.
• Damages cased by natural disaster are assessed and benefits delivered.
• PATH beneficiaries and other potential beneficiaries are assessed and referred to Steps to Work, Youth Employment and Training Programme carry out.
• Advice/ guidance to Social Services Administrators regarding cases being managed.

KEY RESPONSIBILITY AREAS:

• Carries out investigations into the circumstances of families of overseas workers who have been identified as needing support.
• Make recommendations regarding the provision of support welfare benefits for these families.
• Manages cases for at least 300 families of overseas workers who are in need of the Ministry’s support and assistance.
• Maintains electronic case files on such families through regular monitoring and assessment activities.
• Provides information to assist in obtaining support from overseas workers for their families whether through the courts or otherwise.
• Maintains dialogue with the Director and Administrators of the Family Services Unit regarding the cases of families being managed.
• Ensures that outstanding cases are brought to the urgent attention of the Director.
• Conducts investigations in order to facilitate the provision of welfare benefits/gratuity and other payments for former workers/families of overseas workers who are in need.
• Interview/investigates applicants for other benefits which can be obtained through the Ministry’s Public Assistance Department.
• Assesses the circumstances and damage to dwellings of victims of natural disasters and submits assessments for them to receive benefits.
• Identifies and refers potential beneficiaries to the Steps-to-Work and the Special Youth Employment and Training Project, PATH and other Public Assistance Programmes of the Ministry.
• Assist with distribution of relief supplies to victims of natural disasters.
• Oversees and provides guidance to the Social Services Administrators attached to the respective Regional Offices in the performance of their duties.
• Monitor the activities of the Social Work Administrators in the respective Regional Offices to ensure that these are in keeping with their assignments.

AUTHORITY OF THE POSITION (examples of decisions taken & decisions referred to supervisor):

• Makes recommendations regarding the delivery of benefits to families/individuals based on investigation carried out.
• Make suggestions, give advice to Social Work Administrators regarding cases being dealt with.

PERFORMANCE STANDARDS:

• Cases are accurately monitored and recorded.
• Electronic cases files are updated on a regular basis.
• Persons in need of support/welfare assistance are followed up to ensure that their needs are addressed.
• A specified number of cases are investigated and monitored each month.
• Recommendations as to the provision of benefits to families/individuals are based on facts and sound judgment and thorough investigations.
• Potential beneficiaries of the ministry’s social/welfare programmes are assessed and provided with the beneficiaries which they need.
• Referral of PATH beneficiaries to the Steps-to-Work and Special Youth Employment and Training Programmes are based on the thorough assessment of their circumstances.
• Damage to dwellings of victims of natural disasters are thoroughly assessed.
• Social Work Administrators are advised and supported in carrying out their duties.

INTERNAL CONTACTS (specify purpose of significant contacts):

1. Supervisors, Directors parish manages, social Security/manpower Directors:

• To obtain instructions, information regarding families, applicants/disaster victims and other persons who need welfare assistance
• To pass on information obtained through interviews/investigations.
• To provide updates on cases being managed/monitored.

1. Social Work Administrators:

• To provide advice/ guidance and to obtain feedback.

EXTERNAL CONTACTS (specify purpose of significant contacts):

1. Beneficiaries/potential beneficiaries/disaster victims

• For interview/investigation, for assessment of their situation to conduct training of potential beneficiaries

1. Schools/Health personnel

• To obtain information about the situation of beneficiaries.

1. Collaborating Agencies

• To share information on beneficiaries disaster victims.

Special conditions associated with the job:

• Working in volatile areas.
• Long working hours, work on Public Holidays.
• Working in immediate post-disaster environment.
• Extensive local travelling required.

Skills
Excellent interpersonal skills
Excellent oral and written communications skills
Proficiency in the use of the relevant Computer software
Ability to communicate with persons at all levels
Must be highly confidential
Must be a team player

17 May, 2024 (12 days left)